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Getting Parts and Service

Overview

Find the parts you need for your Autoloading Model 11-87 firearm and locate Remington Authorized Repair Centers near you.

How to Obtain Parts and Service From Remington Arms Company, Inc.

To Order Parts:

Many parts for your Remington firearm can be be ordered online, by calling us or via fax.

WARNING! Use only Remington parts in Remington’s firearms.

  1. To order parts online visit Remington’s online store at www.shopremingtoncountry.com
  2. To order by phone please call 1-800-243-9700 Mon-Fri, 9:00 AM-5:00 PM Eastern time.
  3. Fax completed Parts Order Form to 1-336-548-7801.

 

Please have the following information ready before you call.

  • Firearm model and serial number.
  • Part description and quantity.
  • Your complete mailing address (P.O. Box and Street Address) including zip code, telephone number and e-mail address.
  • Method of payment: MasterCard, Visa, Amex or Discover card number and expiration date. A quote may be made to you over the phone. (Sorry, no C.O.D.s.)

 

NOTE: Some parts may be restricted. See parts list for details. Owner's manuals/ instruction books may be requested via our web site at: www.remington.com, by calling 1-800-243-9700, or downloaded through the following link: Owner's manual

 

For additional information on service enhancements, upgrades, additional barrels, specialty parts visit www.remington.com or call us at 1-800-243-9700, Mon-Fri, 9:00 AM-5:00 PM Eastern time.

To Obtain Repair Services on Current Models

  • To provide enhanced repair and return service, we are now requiring that consumers obtain a Service Request Number (SRN) prior to shipping any product to the Company or Authorized Service Center.
  • To obtain a Service Request Number (SRN) and complete instructions for shipping your firearm, please contact our customer service team at: 1-800-243-9700
  • This will allow for improved tracking of returns and ensure all consumers benefit from a faster and more reliable process.
  • No return will be accepted without an SRN on the shipping label.
  • Packages sent without the required SRN will not be accepted and marked Return to Sender.

 

With this Service Request Number (SRN), you can also track the progress of your repair.  This online tracking tool is available 24 hours a day, 7 days a week.

 

To Obtain Repair Services on Older Models

Remington offers a listing of specialty parts dealers and companies offering restoration or repair services for various Remington firearms, along with a list of the models with which they may be able to assist you. NOTE: This listing is provided to you only as a convenience. Remington does not endorse, recommend, or guarantee any product or service provided by any of the third-party establishments listed herein. Specialty Parts Dealers

 

Firearm Owner's Record

Model:                                                                                                                                                                                                                      
Serial #  
Date Purchased:  
Purchased From:  
Price Paid:  

Remember to complete and return the Firearm Warranty Registration Card or fill it out online in order to obtain full benefit of your Limited Two Year Firearm Warranty.

A WORD ON THE MAINTENANCE AND CARE OF YOUR REMINGTON FIREARM

Don't Alter or Modify Your Firearm and Have it Serviced Regularly.

Your firearm has been designed to operate according to certain factory specifications. You'll jeopardize your safety and that of others around you by attempting to alter its trigger, mechanical safety or other mechanisms. Never alter or modify your firearm in any way.

Like any mechanical device, a firearm is subject to wear. It must be maintained and periodically serviced to assure optimum safety and performance. Only a qualified service facility should service, repair or modify your Remington firearm. Consult your instruction manual for location of the nearest Authorized Remington Repair Center or contact us at 1-800-243-9700.

Remington recommends that you have your firearm professionally serviced annually. You should also have your firearm professionally serviced after prolonged storage, or if there is ever any question pertaining to the proper functioning characteristics of your firearm.

Proper cleaning and lubrication are also important to firearm maintenance and are necessary to assure accuracy, safety, and reliability. Before cleaning, always make sure that your firearm is completely unloaded. And always clean the barrel from the chamber end to the muzzle when possible.

Firearm Sale or Transfer:

If your firearm has been adjusted or changed in any way and you intend to sell or otherwise transfer possession of your firearm, you must: 1) provide a complete service record, (2) warn the purchaser or recipient of your firearm that it has been adjusted or modified, and (3) give the purchaser or recipient this owner’s manual for review and reference. If you do not wish to sell or transfer your firearm in an adjusted condition (recommended), return it to a Remington Authorized Repair Center for restoration of your firearm to the original factory conditions. Do Not attempt to restore the firearm to factory conditions yourself.

WARNING! NEVER alter or modify any part of the firearm. Improper alterations can make the firearm unsafe and result in personal injury or death to you or others. This firearm should not be sold where prohibited by federal, state or local laws.

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