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I have a knife that needs to be repaired. What do I do?

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Overview

We are sorry to hear that you are having a problem with your Remington knife. 

 

The first step is to return the knife to the place of purchase for replacement.

 

If that option has been exhausted then please follow the next steps:

If the knife is marked "Made in USA" on the tang of the blade then follow these procedures: (Tang is the end of the blade closest to the bolster/handle)

1. Send it to our authorized repair facility as shown below. Please include a detailed note of the problem and any packaging you may have that came with the knife. Also include your name, address and daytime phone number. If you have an e-mail address, please include that also.

Bear & Son Cutlery

Attn: Remington Repair

1111 Bear Blvd. S.W.

Jacksonville, AL 36265

800-844-3034

2. A representative from the repair facility will contact you with information in regards to your knife. If it is deemed to be covered under manufacture warranty due to manufacture defect(s) Remington will pay to have your knife repaired or replaced. If it is deemed that your knife is not a manufacture defect you will be contacted before further steps are taken to repair your knife.

If the knife is NOT stamped made in the USA, please return your defective knife to the address below for inspection. Please include a detailed note of the problem and any packaging you may have that came with the knife. Also include your name, address and daytime phone number. If you have an e-mail address, please include that also

Remington Arms, Co.

Attn: Cutlery Department

870 Remington Drive

Madison, NC 27025

800-243-9700

 

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